The technology used to create Think & Talk makes considerable demands on your hardware. As a result, there may be times when things do not perform as they should. This appendix serves as a guide to the more common problems that may occur during the installation and use of the program.
The items in bold are problems you might encounter when using the Think & Talk program.
The text below the problems describes possible solutions to them. If you need more assistance or have any questions, call our Technical Support Group
Try this first! If you have problems running the program, try cleaning the CD. Gently remove any fingerprints and dust using a clean, soft, lint-free cloth dampened with water or a CD-cleaning solution. Avoid using material such as tissue, which may scratch the CD.
1. I cannot open file FILENAME.
Make sure that the Think & Talk CD is in your CD-ROM drive.
2. I get the error message, “Record file could not be created.”
There is not enough space on your hard drive or the “Protect System Folder” checkbox is checked in the General Controls under Control Panels. (You may have two system folders; one active and one inactive.)
3. I get the error message, “Application unknown quit because of system error type xx.”
Restart your computer. If this doesn’t help, there may be a conflict in the system with some of your extensions. (See #6 below.)
4. The program sound is broken or choppy.
This may happen for two reasons; your CD-ROM drive is too slow, or Virtual Memory is turned on. To turn Virtual Memory off, do the following:
• Choose Control Panel under the Apple menu, then choose Memory.
• When the Memory window appears, click the Virtual Memory to OFF.
5. The system does not give me enough time to record my voice before it stops recording.
You can change this by going to the Preferences screen in the Think & Talk program, and setting the record length to Maximum to allow for a longer recording time.
6. My computer reports Error -2004, Error -108, “There is a problem with the sound channel,” or “Out of Memory.”
These error messages could be due to an extensions conflict (Error –2004) or a memory problem (Error –108). First check for an extensions conflict as follows:
• Open your Extensions folder (found in your System folder) and create a New folder named, Disabled Extensions.
• Think & Talk requires only two extensions to run: Sound Manager and your CD-ROM driver extension (usually Apple CD-ROM). Move all other extensions into the Disabled Extensions folder and restart your Macintosh.
• Make sure there are no other applications running when you begin Think & Talk.
If this doesn’t resolve the problem, try checking for a memory problem:
• Choose About This Macintosh under the Apple menu. If the Total Memory reads approximately 5,000K or less, do the following.
• In the Think & Talk folder, select the TNTI 2.0 icon (do not double-click).
• Choose Get Info under the Macintosh File menu.
• Note the Memory Requirements in the lower right-hand corner of the Get Info Window. They will be set as:
Suggested size: 4,096K
Minimum size: 2,500K
Preferred size: 4,447K
(For Power Macintoshes with Virtual Memory turned OFF—add 587K to each of the above figures.)
• Try adjusting the Preferred Size to 2,900K, then try to run the program from the TNTI 2.0 icon on your hard drive. You must have the Think & Talk CD in your CD-ROM drive.
• If Error -2004 occurs, the Preferred Size is too high. If Error -108 occurs, the Preferred Size is too low.
TECHNICAL SUPPORT
Should you have problems with your Think & Talk, please consult your User’s Guide first. If you are unable to solve the problem, contact Technical Support. Before contacting our Technical Support group:
• Write down any error messages as they appeared on the screen.
• Complete the questionnaire on the following page.
• Be at your computer if at all possible.
Windows users: Be running Program Manager and no other programs, including Think & Talk.
Macintosh users: Be at your desktop and running no other programs, including Think & Talk.
• Windows users: Have your Windows installation disks or CD-ROM available.
You may reach Technical Support at any of the following numbers/addresses:
Direct Telephone 1-423-670-2042
Toll-Free Telephone 1-800-852-9952
Fax 1-423-670-2021
Internet glot@hyperglot.com
CompuServe 71034,1454
AppleLink GLOT.OPS
MCI Mail HYPERGLOT (601-0029)
Mail The Learning Company, Foreign Language Division
Technical Support Group
9715 Parkside Drive
Knoxville, TN 37922
Be sure to electronically register, or complete and return the registration card that came with this program so that we can provide you with technical support if needed and notify you of our exciting new products as they become available.
CUSTOMER SERVICE
Contact Customer Service for a catalog of our complete software line at:
+ 617-494-1200 (U.S.A.)
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